(00:00) Nurse Jane Couch discusses how hard it is for nurse to gauge what a grieving family needs for support. The Unit also has a Clinical Psychologist to help the families. (01:43) Nurse Sarah Stephenson describes how a nurse can be an all round support for the family. Listening and talking are key. (02:38) Nurse Krystina Gohling feels parents appreciate when staff have the time to listen to them. (03:02) Dr Nicholas Embleton says staff should try to remember the back story of the family, and share with other immediate staff. It's best to apologise and accept mistakes. Don't try to guess what parents need. Think before you make sympathetic statements.
Guidelines: 4. Provide Emotional Support
- Parents value empathy and support from staff
- Talking to parents and providing emotional support is as important as many practical tasks
- Small actions and behaviours that demonstrate compassion and caring are highly valued
- Parents’ desire to talk about the loss may change over time, or on a day to day basis
- Be flexible in the approach to emotional needs
- Staff worry about ‘saying the wrong thing’ but most whole appreciate being given the opportunity to talk
The hardest part of our job is working off the family’s body language.
The biggest thing a nurse can do ...is to be there.
Learning to say sorry is important.